Email and Communication Agents

Email and Communication Automation

import anthropic, smtplib
from email.mime.multipart import MIMEMultipart
from email.mime.text import MIMEText

client = anthropic.Anthropic()

def triage_email(subject: str, body: str) -> dict:
    """Classify and draft response for incoming email."""
    resp = client.messages.create(
        model="claude-opus-4-5", max_tokens=800,
        system="You are an email assistant. Respond with JSON only.",
        messages=[{"role":"user","content":f"""Email:
Subject: {subject}
Body: {body}

Return JSON:
{{
  "category": "support|billing|sales|spam|other",
  "priority": "high|medium|low",
  "sentiment": "positive|neutral|negative",
  "needs_human": true/false,
  "draft_response": "suggested reply if simple"
}}"""}]
    )
    return json.loads(resp.content[0].text)

def smart_reply(emails: list[dict], context: str) -> str:
    """Draft email reply using company context."""
    resp = client.messages.create(
        model="claude-opus-4-5", max_tokens=500,
        system=f"Company context: {context}. Write professional email replies.",
        messages=[{"role":"user","content":f"Draft reply to: {emails[-1]}"}]
    )
    return resp.content[0].text